WhatsApp and automated orders
Answer questions, schedule appointments, and receive orders over WhatsApp, with the information prepared to enter your on-premise system.
Turn your WhatsApp channel into an intelligent assistant
The corporate WhatsApp channel has become the preferred way for Spanish businesses to communicate with customers and suppliers. However, manually transcribing informal orders, voice notes, and inconsistent messages overwhelms administration and distribution departments and increases response times.
Polaris AI connects your WhatsApp to an artificial intelligence agent running on-premise. The agent interprets what arrives through the chat, can answer the questions that come up most often — stock, pricing, delivery times — and leaves orders preloaded for validation. How far that automated conversation goes is your call, and it is tuned during deployment.
Answers outside office hours
The questions that come up most often — delivery times, availability, the status of a shipment — can be answered without waiting for someone to be in the office. Which questions it answers on its own and which go to a person is defined when it is set up.
Intelligent order transcription
Interprets messages written any which way, voice notes, and photos of order slips, extracting items and quantities to leave them prepared in your system. The ERP connection is configured during deployment.
Medical appointment scheduling
Confirms and sends reminders for appointments by connecting to the clinic’s practice management software calendar. Which software it is and what it allows you to connect is assessed during the preliminary visit.
Security by local design
Conversation content is processed on your own hardware, not in a third party’s cloud. The WhatsApp connection is the one the company already uses today.
A seamless experience for your customers
Your customers keep writing where they write now, without changing their habits. What changes is on your side: the order arrives already preloaded, and the administration team validates it on screen instead of typing it in. That validation cannot be skipped: nothing goes in without a person saying yes.
Want to see the bot in action with your catalog?
Book a 30-minute technical session over WhatsApp. An integration partner will show you how Polaris AI interprets orders and updates the database offline and securely.
Book a bot demo on WhatsApp